FAQ
- When will my order be shipped?
Our products are manually inspected before shipping. Orders are processed within 1-2 days (Monday to Saturday) after payment confirmation. Orders placed before 17:00 (London time) are processed the same working day; orders placed after 17:00 are processed the next working day. Once your order is on its way, you will receive a confirmation email with shipping details.
- When will my order arrive?
We process and deliver orders Monday through Saturday. Processing takes 1-2 days and transit takes 5-8 days, so your order will usually arrive within 6-10 days in total. Please note that we do not process or deliver on Sundays.
- Can I track my shipment?
Yes, once your order is shipped, you will receive a tracking link via email to follow its progress.
- How can I change or cancel my order?
If you wish to cancel or change your order, this is possible as long as the product has not been shipped. Once you receive a shipping confirmation, we unfortunately can no longer make any changes.
- I ordered two products but only received one – why?
We offer a wide range of products that may be stored in different warehouses. Therefore, items may be shipped separately. There are no additional costs for this.
- Can I return underwear or swimwear purchased online?
Yes, you can return underwear or swimwear in the same way as other items, provided they are unused and in their original condition.
- What if the product I ordered is defective?
If you receive a defective product, we will gladly replace it at no extra cost. Please contact us within 48 hours of receiving your order.
- How do I pay for my order? Is the payment secure?
Your comfort, safety, and trust are our highest priorities. We use SSL encryption technology (Secure Socket Layer) to protect your data online. We only work with trusted payment providers such as PayPal and Stripe to ensure you are always protected by their buyer protection services.