Terms of service

These Terms of Service govern your use of the Lily & Oscar website:

https://www.lilyandoscar.co.uk

The website is operated by:

OTTYSHOP LTD
Trading as Lily & Oscar

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service.

Please read these Terms carefully before using our website.

Website Use

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for fraudulent or unlawful activities

  • Attempt to gain unauthorised access to our systems

  • Interfere with website security or functionality

  • Upload harmful software, viruses, or malicious content

  • Copy, reproduce, or misuse website content without permission

We reserve the right to restrict access to our website or cancel accounts where misuse or unlawful activity is suspected.

Electronic Communications

When you visit lilyandoscar.co.uk or contact us by email, you agree that communications made electronically satisfy legal communication requirements.

This includes:

  • Emails

  • Order confirmations

  • Shipping notifications

  • Policy updates

  • Customer support messages

Customer Accounts

If you create an account with Lily & Oscar, you are responsible for maintaining the confidentiality of your account information.

You are responsible for all activity carried out through your account.

Please contact us immediately if you believe your account information has been used without authorisation.

We reserve the right to suspend or terminate accounts where necessary due to fraud, misuse, or violation of these Terms.

Age Requirements

You must have the legal capacity to enter into a purchase agreement.

Customers under the age of 18 may only use our website with permission and supervision from a parent or legal guardian.

Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and specifications displayed on our website are accurate.

However:

  • Product colours may vary depending on screen settings.

  • Minor variations in packaging or appearance may occur.

  • Availability may change without notice.

Nothing in these Terms affects your legal rights regarding defective, damaged, incorrect, or misdescribed products.

Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase products from Lily & Oscar.

After submitting an order, you will receive an order confirmation email.

A contract is formed when we accept your order and begin processing it.

We reserve the right to cancel or refuse orders where:

  • Products are unavailable

  • Payment cannot be verified

  • Incorrect information has been provided

  • Fraudulent activity is suspected

  • There is an obvious pricing or product description error

If a paid order is cancelled, any eligible refund will be issued to the original payment method.

Prices and Payments

All prices are displayed in the currency shown at checkout.

The final checkout page will show:

  • Product price

  • Discounts

  • Shipping costs

  • Applicable charges

  • Total amount payable

Payment methods available are displayed during checkout.

Payment processing is handled through secure third-party payment providers.

Shipping and Delivery

Shipping times, delivery areas, tracking information, delays, and delivery conditions are explained in our Shipping Policy.

By placing an order, you acknowledge and accept the shipping terms provided on our website.

Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return & Refund Policy.

Please review this policy before purchasing.

Intellectual Property

All website content, including:

  • Logos

  • Brand names

  • Text

  • Images

  • Product descriptions

  • Graphics

  • Website design

belongs to or is licensed to Lily & Oscar and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially exploit our content without prior written permission.

Third-Party Services

Our website may use third-party services including:

  • Shopify

  • Payment providers

  • Shipping providers

  • Analytics services

  • Advertising platforms

These third parties operate under their own terms and privacy policies.

Lily & Oscar is not responsible for the independent actions or policies of third-party services.

External Links

Our website may contain links to external websites.

These websites are operated independently and we are not responsible for their content, availability, security, or privacy practices.

The inclusion of external links does not imply endorsement or partnership.

Reviews and Customer Content

If you submit reviews, comments, images, or other content to Lily & Oscar, you confirm that:

  • The content is accurate

  • You have the right to submit it

  • It does not violate another person's rights

  • It does not contain unlawful or harmful material

We reserve the right to remove content that violates these requirements.

Website Availability

We aim to keep our website available and functioning properly.

However, access may occasionally be interrupted due to:

  • Maintenance

  • Technical issues

  • Security updates

  • Hosting problems

  • Events outside our reasonable control

We do not guarantee uninterrupted website availability.

Limitation of Liability

To the maximum extent permitted by law, Lily & Oscar is not responsible for losses caused by:

  • Improper use of the website

  • Incorrect information provided by customers

  • Unauthorised modifications to products

  • Third-party services

  • Events outside our reasonable control

Nothing in these Terms limits any legal responsibility that cannot legally be excluded, including consumer rights relating to defective or incorrectly supplied products.

Termination

We may restrict or terminate access to our website where necessary due to:

  • Fraudulent activity

  • Illegal use

  • Security risks

  • Breach of these Terms

Termination does not affect rights or obligations that arose before termination.

Governing Law

These Terms are governed by the laws of the United Kingdom.

Consumers retain any mandatory rights and protections provided under applicable UK consumer law.

Changes to These Terms

We may update these Terms from time to time.

Any changes will be published on this page with an updated revision date.

Your continued use of the website after changes are published means you accept the updated Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact:

Lily & Oscar
Operated by OTTYSHOP LTD

Email: support@lilyandoscar.co.uk
Website: https://www.lilyandoscar.co.uk